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Management Team


Jack Kohlenstein - CEO

Jack is the founder and CEO of JLK Insurance Group. Jack received his undergraduate degree from Loyola College in Business with a specialization in Marketing. In college, Jack found his entrepreneurial spirit while starting and managing a successful landscaping company. After graduation, Jack was introduced to the insurance industry through his father. Jack’s excitement and passion for working with businesses, business owners, and professionals pushed him to excel in the industry and eventually start his own firm.

Jack enjoys staying involved in the community and supporting local and state charities in his hometown of Sykesville, MD. As an outdoor enthusiast, you will frequently find Jack on the ski slopes, hiking the trails throughout MD and PA, or crabbing and hunting on the shores of the Chesapeake with his wife and son.


Doug Kohlenstein - President

Doug is the President of JLK Insurance Group. He grew up in Howard County, MD, and graduated from Towson University. Doug embraced the insurance industry right out of college, where he excelled in analyzing clients’ needs, putting together comprehensive insurance and financial programs to meet those needs.

Doug can often be found on the Eastern Shore, a place he considers his second home. He enjoys spending time outdoors with his wife, 3 daughters, and son; including hunting, fishing, swimming, skiing, and hiking.


Marc McCormack - Account Executive, Personal Lines

Marc has been working with JLK Insurance Group since 2013.  After being brought on to help manage a national group program, Marc’s eagerness to excel and service the personal insurance needs of community drove him to now head the personal lines division of JLK Insurance Group.  Marc strives to bring the same outstanding service and level of expertise that clients of JLK know and expect.

Outside of the office Marc enjoys participating in fun obstacle mud runs with other members of the JLK team to benefit many local charities.


Lisa Lim - Account Executive, Commercial Lines

Born in Washington, DC Lisa grew up in the surrounding suburbs in Rockville, MD.  Lisa graduated from The University of Delaware with a degree in Health and Exercise Science.  Post undergrad, Lisa continued her education with a degree in nursing.  Lisa was introduced to the insurance industry shortly after graduating from nursing school where she was given the opportunity to specialize in working with other medical professionals.  Lisa’s passion for health and medicine along with her past experience in the service industry drove her to become the customer service manager at JLK specializing in working with medical professionals.

Lisa is an avid sports fan and enjoys going to sporting events, especially D.C. sports leagues.  Lisa also enjoys traveling and spending time with her family.


Gwen Smith - Account Executive, Commercial Lines

Gwen started working at JLK Insurance Group in August 2017. She grew up in Howard County, MD, and graduated from UMBC where she majored in sociology and studied American Sign Language at CCBC. Prior to insurance, Gwen worked in the customer service and accounts receivable fields, as well as stayed home with her son. She brings a positive outlook to her new role and strives to make each opportunity a learning experience towards excellence.

Gwen enjoys spending her free time with her husband and children, getting outdoors as much as possible! When she gets a moment to herself, she likes to run and binge TV shows.


Jennifer Schiefelbein - Account Manager, Personal Lines

Jen started working at JLK Insurance Group in April 2019. She has been living in Carroll County, MD for 30 years and graduated from Liberty High School, and continued her education with 2 years at Carroll Community College. Prior to insurance, Jen worked in the Commercial Real Estate field for over 12 years, being an assistant. She is responsible for overseeing a portfolio of clients, identifying risk management strategies, handling policy renewals, and tracking claims.

Jen enjoys spending her free time with her husband and their 2 dogs and going camping with family and friends on the river.



Emily Kohlenstein - Marketing and Program's Manager

Emily first started off as a marketing consultant for JLK Group but eagerly joined the team full-time in 2021. She grew up in Annapolis, MD, and has a BA in Art History from the University of South Carolina and an MFA in Curatorial Practice from the Maryland Institute College of Art in Baltimore, MD. Emily spent over five years managing galleries at Maryland Hall, where she excelled in branding and design, marketing and communications, and social media management. Emily brings her creative endeavors to JLK Group and plans to enhance their brand and grow their online presence.

Emily’s free time is spent raising her four children - She and her husband, Doug, enjoy spending time outdoors cooking, and trying to keep up with their kids!

Hannah Robertson - Assistant Account Manager

Hannah started working at JLK Group in July 2021. Born and raised in Carroll County, Hannah is a graduate of Westminster High School.  She has worked in food-service, retail, and healthcare fields before joining JLK Group as their receptionist. Hannah specializes in customer service and takes pride in offering the best assistance possible to all of JLK’s clients.

In her spare time, Hannah enjoys spending time with her family and loved ones, and creative pursuits like baking, photography, and crafts.